Privacy Policy

Rocket Casino may collect information you provide directly, information generated when you use the website and information received from service providers or other lawful sources. The information collected depends on how you interact with us, the services you use and the checks that may be required before or during account activity.

Account and contact details

When you register or contact us, we may handle details such as your name, date of birth, residential details, username, login information, telephone details and email address. We may also keep information about your preferences, account settings, player activity and communications with our support team.

Identity and verification information

To help confirm your identity, age and eligibility, we may request verification documents or other information. This can include identity documents, proof of address, information about the source of funds where appropriate and details needed for responsible gaming, anti-fraud or security checks. Documents may contain sensitive personal information, so they are handled for the relevant verification and compliance purposes.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, gaming activity, account balances, payment methods and related transactions. Payment providers may process payment details directly. We may receive information needed to confirm a transaction, prevent misuse, resolve disputes and maintain accurate financial records.

Technical, device and cookie data

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, time zone, pages viewed, links selected and general interaction data. We may also use cookies and similar technologies to remember preferences, support website functions, understand usage and help protect the website.

Personal information may be used where it is needed to provide services, operate an account, meet legal and security requirements or support legitimate business activities. We seek to use information in a way that is relevant to the purpose for which it was collected and consistent with this policy.

• Creating, administering and securing your player account.
• Processing deposits, withdrawals and other account transactions.
• Providing customer support and responding to questions, complaints or requests.
• Confirming identity, age and account information.
• Carrying out anti-fraud, anti-money laundering, security and risk checks.
• Monitoring activity to identify suspicious, unauthorised or prohibited behaviour.
• Supporting responsible gaming measures and communicating important account information.
• Maintaining website functionality, performance and security.
• Understanding how players use the website so we can improve services and user experience.
• Sending service messages, updates and communications connected with your account.
• Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.
• Meeting legal, regulatory, tax, accounting and record-keeping obligations.

We may also use information to establish, exercise or defend legal rights, manage disputes and protect players, the website and our services. We may combine information from different sources when this is reasonably necessary for these purposes. Aggregated or de-identified information may be used for analysis, reporting, security and service improvement. This information is designed not to identify you directly.

Sharing information with service providers

Information may be shared with service providers that help operate the website and services. These providers may support payment processing, identity verification, fraud prevention, information technology, hosting, customer support, communications, analytics and security. They are expected to handle information in accordance with applicable requirements and only for authorised purposes.

Information may also be disclosed where necessary to comply with a lawful request, protect players or the website, investigate suspected misconduct, prevent fraud, enforce terms, manage a dispute or protect legal rights. If information is handled outside Australia, appropriate arrangements may apply to help protect it.

Cookies and similar technologies

Cookies are small text files or similar technologies stored on your device when you visit a website. They may help keep you signed in, remember choices, maintain essential functions, measure website performance and understand general usage. Some cookies may be placed by service providers that support website features.

You can manage, restrict or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work as intended or some preferences may not be remembered. Your browser settings may also allow you to receive a notice before cookies are stored.

Protecting information

We use reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure systems, monitoring, staff procedures and security checks. No online service can guarantee complete security, so players should use strong passwords, keep login details private and contact support promptly if they suspect unauthorised account activity.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification and security records must be retained for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified.

Children and other users

Our services are intended for eligible adults. We do not knowingly seek to collect information from people who are not permitted to use online gambling services. If you believe that information has been provided by an ineligible person, please contact us so the matter can be reviewed.

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where deletion is legally available, and withdrawing consent to marketing communications.

How to make a data request

To exercise your data rights, or to ask a privacy question, contact support@rocketcasino.site. Please describe your request clearly and provide enough information for us to identify your account and understand what you need. We may need to verify your identity before providing information or making changes, particularly where the request involves account security or personal documents.

• Access: ask for a copy or explanation of personal information held about you.
• Correction: ask us to update information that is inaccurate, out of date or incomplete.
• Deletion: ask us to delete your information where there is no continuing legal or operational reason to retain it.
• Marketing consent: withdraw your consent to marketing communications at any time.
• Questions or concerns: ask how your information is collected, used, shared or protected.

Withdrawing marketing consent does not necessarily stop essential service messages, security notices, transaction updates or other communications required to administer your account. You may also be able to unsubscribe from marketing messages by using the instructions included in the message. A deletion request may not remove records that we are required to keep, and some information may need to remain for security, dispute resolution or legal compliance.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, privacy practices or applicable requirements. The updated version will be made available on the website and will apply from the date stated or, where no date is stated, from publication. We encourage players to review this page periodically so they remain aware of how information may be handled.