Contact Us
Rocket Casino operates under licence 0000064 issued by the Tobique Gaming Commission in New Brunswick and licence ALSI-202509073-FI2 granted by the Comoros Autonomous Organisation of Financial Affairs.
How to get in touch
For assistance, send your message to support@rocketcasino.site. Email is the appropriate way to contact the Rocket Casino support team about account matters, payments, website access or other service questions. Please use the email address linked to your account where possible, as this may help us locate your details and protect your information.
To help us respond efficiently, include your account email address or username, a short description of the issue, and any relevant screenshots if they help explain what happened. Do not send your password, full payment card details or other sensitive security information in a message.
Messages are usually answered within 24 hours, although the timing can vary depending on the nature of the request and the information needed to review it. If your question involves account security, please explain what you noticed and avoid creating multiple requests about the same matter.
What we can help with
- Account access, profile details and verification questions
- Deposit and withdrawal questions or payment concerns
- Bonus terms, eligibility and general promotion queries
- Technical problems, errors or website access issues
- Responsible gambling requests, including help with account restrictions or other safer gambling measures
When contacting us about a responsible gambling matter, clearly state what support you are requesting. Our team can explain the available options and the next steps that may apply to your account. For any issue, please provide accurate information so your request can be assessed without unnecessary delay.
To contact Rocket Casino support by email, write to support@rocketcasino.site.