Responsible Gaming

Gambling involves risk and outcomes are determined by chance. No strategy, system or pattern can guarantee a win. Previous results do not influence future results, and a losing session does not make a win more likely. Treat every wager as entertainment spending and only use money you can afford to lose.

Rocket Casino is intended for adults who meet the applicable age and legal requirements in their location. Do not gamble if you are under the legal gambling age, if gambling is restricted where you live or if you are using someone else’s account. You should also avoid gambling when affected by alcohol, drugs, tiredness or strong emotions, as these may affect judgement.

Make a personal gambling plan

Before you start, decide how much time and money you are prepared to spend. Consider your gambling budget separately from rent, mortgage payments, bills, food, transport, savings and other essential expenses. Once your budget is used, stop for the day or for the period you have chosen. Do not borrow money, sell possessions or use credit to continue gambling.

• Set a spending limit before opening a game or placing a wager.
• Set a time limit and take regular breaks away from the screen.
• Keep a record of deposits, wagers, wins and losses so you understand your activity.
• Never chase losses by increasing your stakes or gambling for longer.
• Avoid gambling as a response to stress, loneliness, anger, boredom or sadness.
• Do not let gambling interfere with work, study, sleep, relationships or everyday responsibilities.

Wins are not guaranteed, and gambling should not be considered a source of income. If gambling is no longer enjoyable or is causing worry, take a break and consider using stronger account controls.

Responsible gaming tools can help you manage your activity, but they work best when used early and honestly. Available tools may include deposit limits, wagering limits, loss limits, session reminders, time limits, breaks and account self-exclusion. The exact tools and conditions may vary according to the service, your location and applicable requirements.

Deposit and spending limits

A deposit limit can restrict the amount added to an account over a selected period. Set a limit that reflects your real entertainment budget, not an amount based on what you hope to win. A limit should be treated as a maximum, not a target. If a requested change has a waiting period or other conditions, those conditions may apply before the new setting takes effect.

Time-outs and breaks

A time-out or short break can give you space to review your gambling. During a break, do not create another account or use another person’s account to continue playing. Consider removing saved payment methods, using device controls and avoiding gambling-related content while you reassess your habits.

Self-exclusion

Self-exclusion is a stronger restriction for people who want to stop gambling for a chosen period or indefinitely. If you request self-exclusion, follow the instructions provided and do not attempt to bypass the restriction. You may need to complete any required verification steps. Self-exclusion can help create distance from gambling, but it should be combined with personal support and professional advice where appropriate.

1. Choose a limit, time-out or self-exclusion option that matches your needs.
2. Read the applicable conditions before confirming the setting.
3. Keep your login details private and do not share access with another person.
4. Do not open additional accounts or try to avoid a restriction.
5. Review your settings regularly and make changes before a problem develops.

Gambling harm can affect anyone. It may develop gradually, and a person may not recognise the change at first. Warning signs can include spending more time or money gambling than intended, feeling unable to stop, or repeatedly returning to recover losses. A single sign does not provide a diagnosis, but several signs together may indicate that support is needed.

• Gambling with money set aside for bills, food or other essentials.
• Borrowing money, using credit or selling items to fund gambling.
• Increasing wager sizes to achieve the same excitement or to chase losses.
• Hiding gambling activity, deposits, losses or account statements from others.
• Feeling restless, irritable or anxious when trying to reduce or stop gambling.
• Missing work, study, appointments or social activities because of gambling.
• Arguing with family members or experiencing relationship problems linked to gambling.
• Thinking about gambling frequently or planning daily activities around it.
• Gambling to escape personal problems or to change your mood.
• Continuing despite financial, emotional, health or relationship consequences.

If any of these signs feel familiar, stop gambling and speak with someone you trust. You can ask a family member, friend, doctor, counsellor or gambling support service for help. You do not need to wait until the problem becomes severe. Support is also available for people affected by someone else’s gambling.

Protect your finances and personal information

Use only payment methods that belong to you and keep your account information secure. Review bank and account statements so you can identify activity that you do not recognise. Never share passwords, verification codes or payment details. If another person asks to use your account, refuse and report the situation through the available account support process.

If you are experiencing financial difficulty, prioritise essential expenses and consider speaking with a qualified financial counsellor. Do not use gambling to try to recover money or improve your financial position. Gambling losses cannot be reliably recovered through further gambling.

Asking for help is a practical and responsible step. In Australia, confidential gambling support is available through professional counselling, community services and financial counselling organisations. You can search for a service in your state or territory, speak with your general practitioner or contact a recognised gambling-help provider. If you are supporting another person, advice can help you set boundaries and protect your own wellbeing.

When seeking help, explain what has been happening, how often you gamble, how much money or time is involved and whether gambling has affected your relationships, work or health. A support professional can help you make a plan that may include counselling, financial assistance, account restrictions and other practical steps.

If you feel at immediate risk

If gambling has contributed to thoughts of self-harm, suicide, violence or immediate danger, stop gambling and seek urgent help through local emergency services or a crisis support service in Australia. Move to a safer place, tell someone you trust and do not remain alone if you believe you may act on those thoughts.

Our approach

Rocket Casino aims to provide information and account tools that support informed choices. These tools cannot remove the risks associated with gambling, and no website can identify every sign of harm. You remain responsible for deciding whether gambling is appropriate for you and for using the controls available to you.

If you would like to take a break, set a limit or discuss an account restriction, use the responsible gaming or account support options available on the website. If you have already asked to stop gambling, do not attempt to bypass that request. Taking action early can make it easier to regain control.

• Be honest with yourself about your gambling behaviour.
• Talk to someone you trust before the situation becomes harder to manage.
• Use limits, breaks or self-exclusion when you need stronger protection.
• Seek independent professional or financial advice where appropriate.
• Remember that stopping gambling is always an available choice.